Right of withdrawal - complaints

The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, without prejudice to the cases of exclusion envisaged on subsequent points. To exercise this right, the Customer must send toSicilus A communication no later than 14 days from the date of receipt of the products, then providing for the return of the same in the ways later. In the event that the person who makes purchases on the site requests the issue of invoice and/or in any case is not a "consumer or user" as defined in art. 3, paragraph 1, lett. a), of the consumer code, the discipline of the withdrawal will not be applied nor, more generally, the forecasts that pursuant to the same consumer code apply only to "consumers". This communication must be sent by registered letter with return receipt, addressed to: "Sicilus" - Italy. Customer service of Sicilus, once the communication is received, it will open a practice for the management of the return and will communicate to the customer the instructions on the way of returning the products, which will take place by courier indicated bySicilus same.

In case of exercise of the right of withdrawal Sicilus The entire amount of the goods made, excluding return expenses, within the terms of which it affects, always stopped the right ofSicilus to suspend the payment of the reimbursement up to the actual reception of the goods and upon control of the integrity of the same (see infra). The refund will take place using the same payment method used by the customer, unless he expressly requested a different method. In the event of a bank transfer, the customer will provide the bank details on which to obtain a refund (account of the account, name and address of the bank and Iban).

Customer Service of Sicilus Once the communication of withdrawal will be received, to open a practice for the management of the return and to communicate to the customer the instructions on the way of returning the products that must be received at the seller warehouses within 14 days of the authorization. The reimbursement will be carried out in the 14 days following the return of the goods purchased, with the following clarifications:

• The shipping costs relating to the return of the property are borne by the customer.
• The shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer.
• SicilusIt does not respond in any way for damage or theft/loss of goods returned with uninsured shipments; Therefore no refund will be made if the returned goods will not return to the seller warehouses.
• In case of damage to the good during transport,Sicilus He will communicate to the customer of the incident (within 5 working days from the receipt of the property in his warehouses), to allow him to file a complaint against the courier chosen by him and obtain the reimbursement of the value of the property (if insured). In this eventuality, the product will be made available to the Customer for its return simultaneously by canceling the request for withdrawal.

The right of withdrawal decays totally, due to the lack of the essential condition of integrity of the property (packaging and/or its content), in cases where Sicilus ascertain:

• The lack of the external package and/or the envelope containing the product purchased;
• Damage to the product for reasons other than its transport;

In the case of forfeiture of the right of withdrawal, Sicilus will return the purchased asset to the sender, charged the shipping costs to the same.

If the customer wants to exercise the right of withdrawal for goods not yet received due to delays in delivery dependent on the carrier, the refund will be made within 14 days from the moment the carrier is ready to return the delivery to the sender. In case of loss of the package, the 14 -day deadline to operate the refund, will start from the 30th day following the starting one of the purchased goods.

In addition to the cases indicated above (non -consumer customer and/or requesting the invoice), the right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:

• Order of tailor -made or clearly customized products;
• Order of products that risk deteriorating or expires quickly;
• Order of sealed products that do not lend themselves to being returned for hygienic reasons or connected to the protection of health and/or that have been opened after delivery.

With reference to the cases of exclusion of the withdrawal listed above, in particular, it is informed and accepts that among the products that "risk deteriorating or expires quickly" are all food products (engraved wines, alcohol and drinks), as the characteristics and qualities of these types of products are subject to alteration also as a consequence of an unspeakable conservation. Therefore, for hygiene and customer protection reasons, the right of withdrawal is applicable only for the products purchased on the site that can be returned to Sicilus. and put back on the market without dangers for the health of consumers (such as books, gadgets, kitchen utensils, etc.). If the Customer equally intends to make assets subject to exclusion from the right of withdrawal (pursuant to art. 59 lett. B) Legislative Decree 21/2014), Sicilus He will refuse the package and/or will return the products to the customer, charged, in this case, the new shipping costs.

For each complaint and/or reporting and/or request for information, you can contact the sellers of the products as well as owner of the website www.sicilus.com, company "Sicilus"With headquarters in via Aragonese n. 2, Caltagirone (CT) - P.iva 06028720875, tel 0933 463562, email info @ sicilus.com, pec sicilus @ pec. IT