Is it safe to shop online at Sicilus?

Absolutely. The security of online payments through the official Sicilus website is one of our highest priorities. We use Secure Sockets Layer (SSL) technology to protect confidential information exchanged on our platform. It creates a secure, encrypted connection between your browser and our server, helping to prevent unauthorized third parties from intercepting or reading your data. You can therefore shop with confidence, knowing that your information is protected.

Do you offer free shipping?

Yes. In Italy, shipping is free from €89.00 for products in the general catalogue; below this threshold, shipping costs €8.90. Within the European Union, standard shipping is free from €149.00 for the general catalogue; below this threshold, rates start from €12.90. For Switzerland, the United Kingdom and enabled non-EU countries, standard rates start from €22.90.

Some products require dedicated shipping because they are dispatched from different warehouses or producers. Brioche, Bona drinks and fragile products such as cannoli shells may therefore show a separate shipping charge at checkout. The final shipping cost is always displayed before payment.

Can I place an order without creating an account?

Yes. Registration is not required to place an order: you can enter the necessary payment and delivery information and check out as a guest. Creating an account, however, makes future purchases faster and lets you manage your wishlist and track future orders. Orders placed before registration will not automatically appear in an account created later.

How can I track my order?

Once your order leaves our warehouse, you will receive a shipping confirmation email containing the tracking information. You can then follow the parcel directly on the courier's website.

How can I return a product?

If you are not completely satisfied with your purchase, you can request a return within 14 working days of delivery. Submit the request through your account and select "Returns" as the subject. Once our customer service team has approved the request, you can send the product to the address provided in the authorization email. After the item has passed our warehouse quality check and meets the Terms and Conditions, the refund will be issued to the original payment method, normally within approximately 30 days.

Which payment methods are available, and are they secure?

At Sicilus, you can pay securely by credit or debit card, bank transfer, Klarna, PayPal and cash on delivery where available. Payment information is protected using SSL encryption throughout the purchase process, allowing you to select the most convenient method with confidence.