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Is it safe to shop online at Sicilus?
Absolutely. Security in online payments through the official Sicilus website is our top priority. We adopt the Secure Sockets Layer (SSL) protocol to protect all confidential information exchanged on our platform. This protocol creates a secure encrypted connection between the customer's browser and our server, making your data virtually impossible to intercept or decipher by unauthorized third parties. With Sicilus, you can shop with complete peace of mind, knowing that your information is always safe.
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Do you offer free shipping?
Yes, we offer free shipping within Italy for orders over €75. For orders under 75€, the shipping cost to Italy is 7.90€. Shipping to Europe costs from 14.90€.
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Is it possible to place an order without registering on the site?
Of course, it is not mandatory to register to place an order. You can simply enter the necessary information for payment and delivery. However, registering gives you benefits such as a faster purchasing process, managing a wish list, and tracking future orders. Please note that orders placed without registration will not be visible in your account section if you decide to register later.
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How can I check the shipping status of my order?
You will receive a confirmation email with shipment details, including the ability to track it, once your order has left our warehouse. You will then be able to track your package directly on the courier's website.
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How can I return a product?
If you are not completely satisfied with your purchase, you can request a return within 14 business days of the delivery date. Simply fill out the request form in your account, selecting "Returns" as the subject. Once your request has been approved by our customer service department, you can ship the product to the address provided in the authorization email. After a quality check at our warehouse, and if the product meets the Terms and Conditions, you will receive a refund through the payment method used for purchase within approximately 30 days.
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What payment methods are available and are they secure?
On Sicilus you can pay securely using several methods: credit card, bank transfer, Klarna, PayPal and cash on delivery. All payment details are encrypted with SSL technology, ensuring that your information is protected throughout the purchase process. This way, you can choose the payment method that is most convenient for you, with the assurance that your transactions are always secure.
